Last Updated: October 29, 2026
Thank you for shopping at Brunexo. We aim to provide a clear and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and public holidays. Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.
Order processing time is separate from shipping transit time.
2. Shipping Destinations
We ship to destinations available at checkout. Available shipping methods and delivery options may vary depending on the destination.
Please review the shipping options displayed during checkout before placing an order. If your destination is unavailable, contact our customer service team for assistance.
3. Shipping Fees
Applicable shipping charges are displayed at checkout before you complete your purchase.
Customs duties, import taxes, or other destination-specific charges will be handled according to the information presented during checkout and applicable law. If these charges are not included in the purchase price, the customer may be responsible for them where permitted by law.
4. Estimated Delivery Time
After an order has been processed and dispatched, estimated delivery generally takes 7–20 business days, depending on the destination, shipping method, customs procedures, and local delivery conditions.
Delivery estimates are provided for guidance and are not guaranteed delivery dates. Actual delivery times may vary.
The estimated delivery period begins after dispatch, not when the order is first placed.
5. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation email.
When tracking information is available, we will provide it by email or through the relevant order information page. Tracking updates may take additional time to appear after the package has been handed to the carrier.
Please check your inbox and spam or junk folder for order and shipping notifications.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error, please contact us as soon as possible at up@brunexo.com. We will try to assist if the order has not been dispatched, but address changes cannot be guaranteed after processing or shipping has begun.
7. Delayed, Lost, or Damaged Packages
Delivery may be affected by customs inspections, weather conditions, carrier delays, public holidays, or other unexpected circumstances.
If your package appears delayed, tracking information stops updating, or your order arrives damaged, please contact us with your order number and relevant details.
We will review the situation and work with the shipping provider where appropriate. If an order is confirmed lost or qualifies for a remedy under applicable law, we will work with you to determine an appropriate resolution.
8. Incorrect or Missing Items
If you receive an incorrect item or believe an item is missing from your order, please contact us promptly.
Include your order number and a description of the issue. Photographs of the items and packaging may help us investigate your request.
We will review the issue and explain the available next steps.
9. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate your request if the order has not been dispatched. Once a package has shipped, changes or cancellations may no longer be possible.
Any applicable cancellation or refund will be handled in accordance with our Return & Refund Policy and applicable law.
10. Contact Us
For shipping and delivery inquiries, please contact:
Brand Name: Brunexo
Contact Person: NENENG MULY
Email: up@brunexo.com
Phone: 82330678903