Last Updated: October 29, 2026

At Brunexo, we want customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains how to request a return, replacement, or refund for purchases made through our website.

1. Return Eligibility

You may request a return within 30 days after delivery, subject to the conditions below and any mandatory rights provided by applicable law.

For change-of-mind returns, items should generally be:

• Unused and in their original condition.
• Returned with original packaging, tags, and included accessories where applicable.
• Free from damage caused by improper handling or use.

Items that have been used, altered, or damaged after delivery may not qualify for change-of-mind returns where permitted by applicable law.

If a product is defective or incorrect, please contact us so we can assess the issue. Nothing in this policy limits consumer rights that cannot legally be excluded or restricted.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging, where appropriate.

We will review the information and explain the available options, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

3. How to Request a Return

To request a return, email up@brunexo.com with the subject line “Return Request.”

Please include:

• Your name.
• Your order number.
• The item you wish to return.
• The reason for the return.
• Supporting photographs, if relevant.

Please wait for our instructions before sending an item back. After reviewing your request, we will provide the applicable return instructions and return address.

Do not send products to an unconfirmed address, as this may delay the return process.

4. Return Shipping Costs

For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated at checkout or required by applicable law.

If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will review the circumstances and handle return shipping costs in accordance with applicable law and the agreed resolution.

Please contact us before returning any item.

5. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method, including PayPal where applicable.

We do not normally issue refunds to a different payment account unless permitted by the payment provider and applicable law.

After a refund has been initiated, the time required for funds to appear in your account may depend on your payment provider or financial institution.

Any applicable deductions will be communicated before processing the refund where required by law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at up@brunexo.com.

We will try to cancel the order before it is dispatched. If the order has already shipped, you may need to follow the return procedure after delivery.

Any cancellation and refund will be handled in accordance with our policies and applicable law.

7. Exchanges and Replacements

If you would like to exchange an item or request a replacement, please contact our customer service team.

Exchanges depend on product availability and the nature of the request. If an exchange is unavailable, we will explain the other available options.

8. Orders Not Received

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking information, if available.

We will review the shipment status and work with the shipping provider where appropriate. If an order is confirmed lost or qualifies for a refund or other remedy under applicable law, we will work with you to resolve the matter.

9. Contact Us

For return, replacement, or refund requests, please contact:

Brand Name: Brunexo
Contact Person: NENENG MULY
Email: up@brunexo.com
Phone: 82330678903